Privacy Policy
Introduction
QUUL ("we," "our," or "us") is operated by MayiLabs, LLC. This Privacy Policy describes how we collect, use, and handle your information when you use the QUUL mobile application and related services (collectively, the "Service").
By using QUUL, you agree to the collection and use of information as described in this policy.
Information We Collect
Information You Provide
- Account Information: Email address, display name, and profile photo when you create an account
- User Content: Reviews, ratings, comments, and other content you submit
- Communications: Messages sent through the app's chat features
- Payment Information: When you make purchases, payment details are collected and processed by Stripe; we do not store your full credit card number
Information Collected Automatically
- Device Information: Device type, operating system, and app version
- Usage Data: Features accessed, interactions within the app, and general usage patterns
- Log Data: Error reports and performance data to improve the Service
Permissions
Location (Optional)
- Purpose: To show nearby community resources, businesses, and services relevant to your area
- Usage: Location data is used only to determine your approximate geographic area for content filtering
- Storage: We do not persistently store precise location data on our servers
- Control: You can deny or revoke location permission at any time through your device settings
Camera (Optional)
- Purpose: To allow you to capture and upload photos for reviews and your profile
- Usage: Photos are only uploaded when you explicitly choose to submit them
- Storage: Uploaded images are stored securely and associated with your content
- Control: You can deny camera permission and still use the app; you may upload photos from your device gallery instead
How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the Service
- Display relevant community content based on your selected location
- Enable communication between community members
- Send service-related notifications
- Detect and prevent fraud, abuse, and security issues
- Comply with legal obligations
Information Sharing
We do not sell your personal information.
We may share information in the following limited circumstances:
- With Your Consent: When you explicitly agree to sharing
- Service Providers: With third-party services that help us operate (e.g., cloud hosting, analytics)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Third-Party Services
QUUL uses the following third-party services:
- Firebase (Google): Authentication, database, and analytics
- Google Cloud Platform: Infrastructure and hosting
- Stripe: Payment processing for subscriptions and transactions
- Sentry: Error monitoring and crash reporting
These services have their own privacy policies governing their use of data. When you make a payment, your payment information is processed directly by Stripe and is not stored on our servers.
Data Security
We implement reasonable security measures to protect your information, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure authentication through Firebase
- Access controls for internal systems
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
Data Retention
- Account Data: Retained while your account is active
- User Content: Retained until you delete it or your account
- Usage Data: Retained for up to 90 days for analytics purposes
You may request deletion of your account and associated data by contacting us.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data
- Export your data in a portable format
To exercise these rights, contact us at the address below.
Children's Privacy
QUUL is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us: